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Return Policy

Return Policy

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns/Exchanges are not allowed for the following reasons: 

  • Your change of mind after thirty (30) days from your purchase
  • The item is not in its original condition, has been damaged, destroyed or missing parts for reasons not due to our error
  • The value of the item has significantly decreased due to your use or partial consumption
  • The value of the item has significantly decreased by the lapse of time to the extent that it cannot be resold
  • The value of the item has significantly decreased by the unpacking the package of the item (such as food, stationery, toys, electronics and others)
  • Any accessories of the item have been removed (accessories, gifts and others)
  • Any reasons allowed by applicable federal and state laws. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us atdl_support@linefriends.com.

Sale items 

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you believe your item is defective or damaged and wish to exchange it for the same item, please contact us at dl_support@linefriends.com and send your item to LINE FRIENDS, 22310 Bonita St. Carson, CA 60745, United States.

Defective items may only be exchanged within 30 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the item that may help us understand the potential defect.

In the event that an item is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the item as needed. If we determine that repair or replacement of a defective product is not practical, we will provide a refund.

Depending on where you live, the time it may take for your repaired/replacement item to reach you may vary. 

Cancellation 

Cancellation of an order can be made if the item has not been shipped out. If the item has been shipped out, a cancellation request cannot be processed so a refund or exchange request should be made after receiving the applicable item.

In the event any items are returned to us due to reasons attributable to you, such as the incorrect shipping address, unavailability of the recipient or failure to pay applicable duties, you may cancel the order and request a refund. In such case, applicable shipping and/or return costs and expenses will not be refunded.

In the event the applicable item is lost due to reasons attributable to you, the applicable order cannot be cancelled and a refund cannot be requested. 

Your cancellation cannot be reverted.

Please provide the information (order number, product name and quantity) on the item you wish to cancel todl_support@linefriends.com. We will response swiftly for such cancellation request. 

Shipping

To return your item, you should mail your product to: LINE FRIENDS, 22310 Bonita St. Carson, CA 60745, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.